21:02 22 Jan 18
Brandon came to our house to diagnose and fix a problem with our furnace and thermostat. He called and emailed a photo to identify himself and to announce when he would arrive on the appointed date. He was right on time. He put on protective covers for his shoes and set about his work efficiently, informing us each step of the way what he was doing and why. We wound up informed of the cause and cure for our problem, which was one on which we had been working for several weeks with another company with less than satisfactory results. Brandon was able to fix our problem and tell us how to avoid both that one and several others it might cause if left uncorrected. Altogether, the service was performed professionally and skillfully at a very reasonable price. We were very pleased with our contact with Chad Love Heating and AC Services and will use them for our ongoing needs in the future. Our initial contact with the staff and with the owner revealed an attitude of service, quality and customer satisfaction that is truly exceptional these days. We are hoping for minimal need for repair services, of course, but not because of any concern about receiving anything other than good communication and being treated with anything other than respect. So far, so good. We recommend these folks highly.
21:31 06 Jan 18
Elliott was awesome. Arrived before scheduled time. Pleasant and professional. Explained all issues and provided detailed available options allowing me to make the best most informed decisions I could. No pushiness. Got our heat up and running and gave some helpful suggestions on how to prolong the health of our systems. A very real pleasure to do business with. We'll be back and would readily recommend to others.
16:20 04 Dec 17
Reliable - Trustworthy - Kind - and so much more. Chad Love and his team are dependable and will help you find the right solution for any heating and air issue! They did a great job for us and we set up a plan where they will check our system twice a year so we can stay ahead of any problems! Thank you so much for fixing our AC yesterday - arriving home to a cool temperature was great!!
15:09 06 Jan 18
Chad Love Services were AMAZING!!!! From the initial phone call I made to set up a diagnostic visit to the service that Brandon delivered, they are a true 5 star company in Customer Service! Brandon took the time to take pictures of the problems he found wrong with our furnace and explained all of our options thoroughly. I truly appreciate their GREAT service and highly recommend them to anyone!
00:51 08 Jan 18
The Technician was impressive. I am happy that he was able to Diagnose the Issue and give me information on the Particular Problem. I am Extremely Skeptical when it comes to contractors. I can be told anything and Prices are listed upfront so how would I know, If its true or not. I appreciate how I was given the option of getting the worked fixed. I like to think things through and budget accordingly before shelling out 182.00 for a simple cleaning.
17:13 02 Jan 18
I had an appointment for 12pm-3pm but the technician was able to come earlier, which was a plus for me since my furnace wasn't working. Brandon was very knowledgeable, friendly and professional. My heater was up and running in no time. He also provided great advice for preventative maintenance for upkeep of my HVAC unit since I don't have any experience with it. I highly recommend choosing Chad Love Services!!!
16:01 10 Feb 18
Technician arrived in a timely manner and was friendly. Service was excellent and affordable. Clearly explained issues, what the plan was to resolve it, and offer discounts for signing up for semi-annual service plans.
23:41 01 Mar 18
My experience with Chad Love Services was excellent. I called them because I wanted to use a local company in Concord. I called the office around 11:00am and Heaven called me back and scheduled an appointment for me the very same day. Brandon was the technician who came out for my service call. He sent me a text with his name and picture, which was great for my security. He arrived before the actual scheduled time. I was working from home, so I showed him the thermostat and attic door and he went about looking at my systems. I had serveral conference calls and Brandon waited patiently for me to get a break. He diagnosed the issue and explained the problems and used pictures to show me the parts that needed replacement. He went out to the van to determine the cost and provided me several options. He did not pressure me to get the most expensive fix, but I wanted to get both systems checked and repaired, plus I wanted to get a yearly maintenance contact. Now that Brandon has completed the work, I feel warm and safe. Thanks Chad Love Services for a job well done.
22:29 01 Apr 18
We had our furnace and AC replaced and everyone was great to work with. Also replaced our water heater with a tankless unit. LOVE IT. They are always responsive to our questions and we really appreciate that.
21:41 02 Apr 18
#100 Google reviews! 5.0! Chad Love Services performed an air conditioning repair to our home. They were very professional, clean, knowledgeable, and priced great! There was no pressure on us to perform our air conditioning repair. Thank you so much for making this a great experience! We LOVE this company!
13:38 03 Apr 18
I been using Chad Love Services for over 3 years. I love the convenience of scheduling my service, getting confirmation that my technician is on the way. Brandon, is awesome every single time!!! He takes time to educate which makes you feel like your getting what you paid for. I've never been hit with any crazy fees and totally trust their advice.
20:09 27 Apr 18
Our AC Unit quit working and Brandon with Chad Love Services came out and told us what was wrong... it was fixable... but our unit was also 20 years old. He was honest with us letting us know that he didn't know how long the "fix" would last us. My husband and I decided it would be best to get a new AC Unit. We of course did price shopping and spoke with a couple other companies to see who could provide us with the best service and pricing... when we had Brandon to come back out and look at what we needed for an AC Unit, he was the only Company that actually took a good look under our house and even came in to look at necessary items... the other companies did not. We were overall impressed with the presentation of Chad Love Services and the fact that they take the time to see what exactly we need and explain why. Our new AC Unit will be installed this upcoming week and I'm sure we will have another great review later down the road once we get to test it out 🙂
16:53 29 Apr 18
I called Chad Love Heating and Air cause my furnace stopped working. They sent Brandon Love to my home to check it out. Fast service was nice.He came and checked out my furnace check almost everything on it to see what was wrong. He found it quickly and told me what needed to be replaced. He let me pick the price i could pay wow that was nice to.He was very knowledgeable about my unit that gave me a sense of he knew what he was doing. Thank you for the great work and the fastness on fixing it. I will call again when something arises with heat and air. April 29 2018.This is my second experience with chad loves service Yes i would recommend chad love heating and air to all my friends. Best service ive ever seen. Honest and trust worthy he goes the extra mile with everything he repairs. I highly recommend this company.Thank you Chad love for being a Honest and trust worthy. man. God bless you for coming for my needs!!!!!!!!!
12:51 04 May 18
Had a glitch with our thermostat. Called Chad Love Services and got a call back within 10 mins. Brandon came out first thing in the morning and diagnosed the issue and had our system running back up in no time. I recommend this company every time someone asks about reaching out to a dependable heating & AC company. They are honest and upfront...and more importantly, they do what they say they will do.
00:08 06 May 18
The team with is second to none. Chad Love Services are by far the best contractors I have worked with over the years. The are first class, have very good prices and are professional. I highly recommend them!!!!
14:23 11 May 18
Always great service. And really love the communication on service time. They send a text and email indicating rep is on route. And also include there reps photo!! An if your lucky you will get Brandon who is outstanding!!Another great service! An had the pleasure of meeting Elliott, excellent job and thanks!!
22:34 12 May 18
Outstanding service. Our technician was very knowledgeable and walked us through all our options to correct the problem. He provided us with a temporary fix to provide us a cool home while we decided on which of the more expensive options to take so we didn’t have to rush our decision on a major purchase. I highly recommend them and going forward they will be my first and only call.
21:39 13 May 18
Our air conditioner went out officially today. Chad Love and his son came out to work on it, gave me the news, and helped me find the best price possible on a new one. The blessing did not stop there. They came back two hours later and put in two window units until we get our new unit installed. I call that customer service at its finest. They helped to make this a great mother's day!!!! #TeamChadLove
22:50 18 May 18
For starters, they were fast. My technician, Brandon, was on the job site within 2 hours of my call. Very professional in every way. Not only was I pleased with the quality of the work, but Brandon explained everything in great detail. I was always confident the job was in good hands. Impressive company! Give them a call!
16:57 07 Jun 18
I had Brandon Love from Chad Love Services come out today to service my air conditioner so I could turn it on for the summer.Brandon phoned to let me know he was on his way and would arrive in half an hour. And he did.He did a great job servicing my air conditioner and checking it out to make sure it was working properly. He was very personable and knowledgeable, and was able to answer all of my questions.The office sent me a picture of him so I would know who was coming to my home. I found that very helpful.I would have no hesitation in recommending Chad Love Services for your air conditioning needs.
13:08 21 Jun 18
Late Tuesday evening (6-19-18) our A/C unit began not cooling our house. We’ve had some extremely HOT days! Called Chad Love Services first thing Wednesday morning and while they were booked up understandably on Wednesday, they gave me an appointment at 8:00 am Thursday! Brandon came promptly at 8:00, identified the issue within 10 minutes, explained to me what it was, the cost and he began working! I’m pleased to say, at 8:50 am my house is cooling nicely! Brandon was courteous, answered my questions and was knowledgeable about his job! Thanks Chad Love Services for your prompt service!
18:36 25 Jun 18
Last week our A/C went out. We were lucky enough to get Elliot from Chad Love Services to come out on Friday morning. He was so nice and informative. He was able to get up and running pretty quickly, given that the part was in Charlotte. We have dealt with other A/C companies before and never have we had such an honest and dependable service. Elliot showed me what the problem was, and got us fixed up. We will definitely be using them again. ELLIOT IS AWESOME!
Antonio D. Hipolito
17:31 27 Jun 18
Great experience! Fast and friendly. I really liked that they call before hand on when they arrive. They also send you a picture of who your technician will be, so that very helpful. Elliott Duke was great, good comunication skills, friendly and informative and willing to show me what exactly the problem could be and how he plans on fixing. Great company and group of people. Highly recommend them, you won't be disappointed.
01:36 25 Jun 18
They came out to do a second opinion for us. First company said that we needed a whole new unit. When Elliott came out, he was very nice and efficient. He took a look at the outside unit and then the one in the attic. Fixed our blower and added freeon. Saved us from having to replace our unit and $6,000. Wouldn’t go with anyone else. They now have a repeat customer. Excellent service from phone call to appointment. Thank you all very much.
00:22 03 Aug 18
Such a pleasant experience! You don’t find people like this anymore! Brandon checked our unit out and even though he found no problems, he was concerned and tried to give me suggestions on what I should look for. I would definitely call them for future service. Give them a call, you won’t be disappointed!!
17:02 07 Aug 18
I would have posted earlier, but this got hung up in my email firewall. We had our AC go out in early July when it was really hot. The 4th of July holiday was just another complication. Fortunately, we were part of Chad Love's VIP program so when we called with our problem, we were put on their priority list. We were scheduled for a couple of days out, but got lucky when they had a cancellation and they were able to come out the next day. The owner, Chad, was our service tech. He was very professional and knowledgeable. He checked everything out and identified the problem quickly. He had the parts with him and was able to get us up and running in a couple of hours. Additionally, we were scheduled for our seasonal tune up the following week, but he took care of that the same day since he was there. Excellent service. My wife and I highly recommend.
15:21 20 Aug 18
Service Expert Brandon Love provided reliable information in regards to the unit. I felt confident that he had completed his observation and provided me with good information on the status of the unit. I would highly recommend Chad Love Services and ask for Brandon. Thank you for your professionalism and knowledge in educating me on what I can do as a homeowner to make sure the unit is serviced yearly. The VIP Plan will make my yearly service maintenance an easy task. Thank you Brandon.
19:17 24 Aug 18
Brian came out and fixed my air conditioner and let me tell you what an amazing representative for Chad Love Services he is. He was on time, knowledgeable, friendly and even nice to my dogs. The repair was made on the spot without the need for a return trip. The price was very affordable. I will be using Chad Love Services for all my Heating and air conditioning needs. Thank you for being thorough and honest. With a representative like Brian I can see why you have such a great reputation.
12:51 27 Aug 18
Chad Love Services always does great work. What I like best is I trust them. They are honest people. They don't try to sell you things you don't need. I've been burned before. We only use Chad Love exclusively and highly recommend them. 5 star service.
21:20 01 Sep 18
Thanks Chad love! Awesome service. Awesome guys! Very knowledgeable. Definitely reccomnd. Also they have a. VIP membership! Great prices! Shout out to Brian Bowman for excellent service!
15:19 11 Sep 18
Chad Love Services is the only place to go. They are prompt, honest and will give you a total picture of the situation. They are not pushy but will give you the info you need to make an informed decision. Brandon was amazing to work with. Through the years we’ve dealt with many companies and we will never call another. Do NOT waste your time calling anyone else.
15:31 26 Sep 18
Excellent service! You will not find a better company. Highly recommend Chad Love Services and will definitely use them for future repairs. Special thanks to Elliott; he was very nice, knowledgeable, helpful and professional.
23:34 15 Oct 18
This is the second time we have them coming. Two years ago Elliott came and did the ducts cleaning and a full tune up of the main system. I was impressed by his professional service. I called them this time to repeat the service. Being a company with high standards of honesty Elliott came and advised me that it was not needed. He only changed the motor starter which had low torque. They will be coming back in a month because we want to have three zones rather than a single one for all the house. We highly recommend this company.
14:31 20 Oct 18
Elliott Duke was the technician and my experience could not have been better. He taught me a lot about the condition of my water heater and what he saw inside. Reminded me of the importance of a good carbon monoxide detector. He was incredibly nice, professional, and informative. Highly recommend..will definitely call again if the need arises!!
19:05 18 Oct 18
Great service from start to finish. Brandon came out and explained everything in detail. Purchased a new unit from them. Very professional and honest staff.
14:10 30 Oct 18
The guys who work with Chad Love Services are great. They're always friendly, professional and very helpful. Patiently answering all my questions. I can trust that they will arrive within the window they schedule, and will do quality work while they're here. The folks that work in the office are very knowledgeable and helpful as well. I'm glad I've chosen them as my HVAC company.
Matthew P. Turner
20:28 01 Nov 18
Brandon and the entire staff were awesome from start to finish. It’s obvious that the entire staff take pride in their work and are very willing to discuss their findings in simple terms. Never once did we feel pressured or as though we were being taken advantage of throughout the whole process. The little things really made a big difference - from the text and email with Brandon’s photo, to the detailed report with pictures that followed, it really was a 5 star performance all around!
22:11 08 Nov 18
Chuck called and texted with his photo giving his arrival time. He was very kind and polite as he explained information about my furnace and water heater. He was thorough in his inspection and shared photos with me. I have a maintenance contract with this company which offers 2 free home tuneups a year and a discounted price for service. I am so happy to find a reputable local company to keep things in my home running. Thanks!!
21:21 29 Nov 18
My wife and I purchased a 16 year old home here in SALISBURY, NC. Believing in preventative maintenance, we contacted a local HVAC company for a check up and annual maintenance program. After the fall checkup, we were informed that the unit was a least 16 years old and showed signs of deterioration. This company came out and gave us a quote on a new system. A family member referred us to Chad Love Services, having had a good experience with them. Thank God for the referral.Their initial visit to our home was by one of their technicians who crawled under the house taking pictures of the unit and duct work which revealed rust on the furnace and mold on the ducts. The technician, a young man named Elliott, sat down with my wife and I, explained what he found, showed us the pictures of the rust and mold and then proceeded to show us what would be a viable replacement . He explained the efficiency of the new system, and the fact that he would strongly suggest replacing the existing duct work with new to eliminate any possibility of mode entering the house. His professionalism, knowledge, explanation of the new system and how it would work sold us. Understand, this system is not cheap, but advised us that his company had financing available at a good interest rate and would make sure the installation would be done correctly.Chad Love Services completed the install today, 11/29/2018 and what a GREAT JOB THEY DID. The head installer, Ritchie and his partner worked in some of the coldest conditions, but put the system in and what a difference. They made absolutely sure everything work properly and that we understood how the new thermostat worked and were comfortable with operating the system.I now understand why they are a 5 STAR COMPANY!!!!! THANK YOU CHAD LOVE SERVICES.E. EVANS and MARY ALICE K.
19:51 28 Nov 18
The technician was awesome! I would recommend them to everyone. We have found our Service Company . they do more than heating and air. This is the 3rd company we tried and upon seeing their customer appreciation, prompt service ( they came out to the house at 11:30 pm and replaced a faulty thermostat. I do not do business with poor customer service companies so CLS is now stuck with a new customer as long as we have a house
15:05 26 Nov 18
First rate service. Technicians are friendly, competent. They are happy to address any questions. Give expert advice. Thank you Chad Love Services!
21:23 29 Nov 18
Very pleased with all the services that were actually needed for our systems. Chuck, our service rep was great - explaining what he was doing and answering our questions. A new customer for Chad Love HVAC. Thanks so much. We are now an energy efficient home.
19:59 13 Dec 18
Brian and Brandon are awesome. Prompt, courteous and very knowledgeable. They took the time to explain what was going on with my system too. Highly recommend Chad Love Services.
21:43 04 Jan 19
We had a great experience with Chuck from Chad Love Services. We called based on a problem that we were we told we had from another company. He checked it out and took pictures to show me what I needed to see. What the other company showed me via picture was not there. I appreciate the fact that Chad Love Services did not complete and charge me for work that wasn't needed.
15:53 05 Jan 19
We called Chad Love Services to repair our air conditioner back in August. Brian came out and fixed the issue and we haven’t had any problems since. The pricing was fair and the service was professional. We joined the VIP plan that they offer and saved even more. Another service tech ,Chuck, recently came for a scheduled service appointment to complete a checkup and cleaning on our furnace. He did an outstanding job. This is an honest, professional, and friendly company that cares about their customers. I highly recommend Chad Love Services for any of your HVAC needs.
20:45 09 Jan 19
Elliot was extremely knowledgeable and honest. He explained the situation concerning our heat & air system patiently as I was taking notes! I highly recommended using Chad Love Heating and Air! Great experience!Thank you!
03:16 10 Jan 19
First time I used Chad Love Services to replace my Heating system and had great experience! The sales person Elliot Duke is very knowledgeable and professional. He is also a great technician, as he temporarily solved my heating issue until the new system get installed. The technician team lead by Ritchie is also very professional, arrived at time and finished in time! Great service at very competitive price! I highly recommend them to anyone!
02:04 23 Jan 19
I was able to schedule an appointment for the next day. Service was prompt. I like that they send a text and an email along with a picture of the technician to inform you that they’re on the way! Brian was very friendly and thoroughly explained the services. Chad Love is an honest company that offers quality service. Unlike some other companies that just want to convince you to spend lots of money on unecessary repairs and equipment replacement. They have gained a customer!
18:03 29 Jan 19
I have nothing but nice things to say about everyone over at Chad Love Services. I had my AC repaired yesterday and they were right on time, explained everything that they did, and were even super sweet to my dog. Brandon has been so helpful with answering all my questions and not pressuring me when I was deciding what to have done. I highly recommend and will be using them exclusively from now on.
21:19 24 Feb 19
This was the second time I requested services with this company. I received great services a second time. Elliott was very professional, knowledgeable, friendly and polite. Even the person answering the telephone was nice. Very good customer service.I recommend this company to any person(s) looking for a good heating/air conditioning company. They offer a variety of other services that other heating & cooling companies don’t provide. I want to personally thank Chad Love for choosing the right people to work for him.Brenda Asbury
17:33 10 Mar 19
Chad Love Services provides exceptional service!! Technician Brandon Love was personable, very knowledgeable and thorough. He diagnosed the issue and provided options that best met our home and budget. We look forward to the future partnership and ongoing maintenance of our home. Thank you Chad Love Services for providing outstanding customer service!!
18:52 14 Mar 19
Everytime Chad Love services comes to our home they are respectful. They take care with our flooring and treat our home like its their own. B. Brandon was very knowledgeable. He serviced our AC today getting us ready for the new season. He came early and did not cut corners on our service! Thank you!