App Privacy Policy

Last updated: October 13, 2026

CLS Field Pro is an internal field-service application used by Chad Love Services technicians during HVAC service visits. This policy describes what the app collects and how it is used.

Audio recording

The app records audio of service-call conversations between our technicians and customers. Recordings are used for quality assurance, technician coaching and training, and to maintain an accurate record of what was discussed and agreed during the visit. Technicians are aware that recording is active during service calls. Recordings and their transcripts are shared only within Chad Love Services (including our internal team-communication workspace) and are not sold or shared with third parties for marketing.

Photos

Technicians use the app to photograph HVAC equipment, data plates, instrument readings, and related job-site conditions. Photos document system condition and support our diagnostics and recommendations. With the device owner’s permission, copies of photos taken in the app are also saved to the device’s photo library.

Customer and job information

The app processes customer names, service addresses, and details about the HVAC system being serviced in order to perform and document the service visit.

Diagnostic readings

Measurements entered or captured during the visit (such as static pressure, refrigerant, and electrical readings) are used to assess system health and generate service recommendations, including AI-assisted analysis.

Device permissions

The app requests access to the microphone (recording service calls), camera (equipment photos), photo library (uploading photos and saving copies of photos taken in the app), and location (service-area routing). Each permission is used only for the purpose described.

How information is shared

Information collected by the app is used within Chad Love Services and shared with the service providers that operate our systems (such as hosting, transcription, and team-communication platforms) solely to provide the functions described above. We do not sell personal information, and we do not use it for third-party advertising or tracking.

Retention

Records of service visits, including photos, recordings, and transcripts, are retained as business records for as long as needed for quality assurance, training, warranty, and legal purposes.

Your choices

Customers may ask questions about, or request deletion of, information from their service visit by contacting us at the details below, subject to records we must keep for legal or business purposes.

Contact

Chad Love Services — https://chadloveservices.com — office@lovehvac.com